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Frequently asked questions
Everything you need to know about ordering, delivery, business accounts and our water. Can't find your answer? Contact us.
Ordering & delivery
Which areas do you deliver to?
All of them. Elixir delivers to every location in Dubai and Sharjah, including residential communities, business districts, free zones and industrial areas.
How do I place an order?
Call us, message us on WhatsApp or use the order form. Tell us your location, the products you want and how often you need them, and we'll confirm your delivery slot.
Is there an Elixir app?
Yes. With the Elixir app you can order, choose a delivery slot, track the truck live, and manage your e-coupons, wallet, plans and rewards, in English or Arabic. It is coming soon to the App Store and Google Play.
What are your delivery days and times?
We're open and delivering every day, Monday to Sunday, from 8 am to 8 pm, across Dubai and Sharjah. We'll confirm your delivery slot when you order.
Is there a minimum order?
[Add minimum order and any delivery charge.]
Can I change or pause my plan?
Yes. Message us to add bottles, change your delivery day or pause while you're travelling.
How can I pay?
[Cash, card on delivery, bank transfer, online payment, coupon books.]
Business accounts
Do you supply businesses as well as homes?
Yes. We serve households (B2C) and businesses (B2B), including corporate offices, hotels, restaurants, schools, clinics, retailers, construction sites and events.
Can I get a VAT invoice?
Yes. Every order comes with a UAE VAT invoice. Business accounts can get one consolidated monthly invoice, with a statement for each site.
Do you offer credit terms?
Yes. Credit terms are available for business accounts, subject to credit evaluation. Our team will let you know which documents are needed, such as your trade licence and TRN.
Can you handle bulk and pallet orders?
Yes. With more than ten vehicles in our own fleet, we deliver case and pallet quantities to retailers, sites, camps and events.
Do businesses get a free dispenser?
Yes. Business accounts can receive complimentary Elixir dispensers, based on their order volume. Ask our corporate sales team for the details for your sites.
Bottles & dispensers
What happens to the empty 18.9 L bottles?
Our driver collects the empties at each delivery. They're cleaned, sanitised and inspected before being refilled. Each bottle is reused more than 50 times, or for up to one year, and then recycled.
Is there a bottle deposit?
[Deposit amount and refund policy.]
Do you supply water dispensers?
Yes. Our Elixir hot, normal and cold dispensers come in three models, Champagne, Graphite and Stainless Steel, and there are three ways to get one: buy it, rent it monthly, or get it free with an Elixir water delivery plan. See our dispensers.
Is the hot tap safe for children?
Yes. Every Elixir dispenser, whether Champagne, Graphite or Stainless Steel, has a child-safety lock on the hot tap, so hot water only flows when an adult releases the lock.
How should I store my water?
Keep your bottles in a cool, shaded place, away from direct sunlight, strong smells and chemicals.
Our water & certifications
Where is Elixir made?
Elixir is made in the UAE. It's produced and bottled at the Dubai facility of our production partner, Culligan International (Emirates) LLC. Read about our partnership.
What certifications does Elixir hold?
Our quality management system is certified to ISO 9001:2015, and our production is covered by certified food-safety management. Our water also conforms to UAE standards under the ESMA (MoIAT) conformity scheme. See our certifications.
What minerals are in Elixir?
You'll find the full mineral profile and pH on our Our water page.
Is Elixir suitable for babies?
[Only include this if confirmed by your lab analysis and regulatory approval.]